Inside Sales & Customer Service Representative - Diablo Tools
Bosch Group
· High Point
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Diablo Tools Inc. is seeking an outgoing, highly motivated Inside Sales & Customer Service professional with experience in a fast-paced, results-driven environment. The ideal candidate possesses a strong background in customer service and sales, excels at building and maintaining customer relationships, and is committed to delivering exceptional customer experiences. This position offers significant long-term growth potential and opportunities for career advancement within the company.
Responsibilities
- Maintain and develop a multi-state territory and ecommerce accounts
- Focus on Inside Sales department initiatives (upselling, pre-selling, new product placements)
- Review day-to-day orders for efficient & accurate processing
- Provide high-level customer service via phone, email, and portal
- Process customer claim requests (shortages, overages, RGA's, buybacks, etc.)
- Support departmental mitigating control tracking and reviews
- Assist with resolving order and shipping issues
- Manage customer accounts for accurate channel setup and maintenance
Requirements
- 3-5 years of Inside Sales and/or Customer Service experience
- High School Diploma or GED Required
- Associates Degree in Business Administration/Marketing/Sales preferred
- A competitive, goal-driven attitude with strong communication skills
- The ability to build trust and deliver solutions for customers
- A desire to grow and take on increasing responsibility
- Successful experience working in a fast passed, dynamic environment under pressure
- Excellent organizational and time-management skills
- History of successful problem solving
- Basic knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Teams)
Skills
- Inside Sales
- Customer Service
- Microsoft Office Suite
- Order Processing
- Account Management
- Problem Solving
- Communication
- Time Management
- Multi-tasking
Benefits
- Health, dental, and vision plans
- Health savings accounts (HSA)
- Flexible spending accounts
- 401(K) retirement plan with employer match
- Wellness programs
- Life insurance
- Short- and long-term disability insurance
- Paid time off
- Parental leave
- Adoption assistance
- Education expense reimbursement
- Bonus compensation based on territory sales
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