Customer Quality Engineer_Steering
Bosch Group
· Plymouth
Depaza has read the full posting at the employer and structured it for you.
Customer Quality Management role at Bosch involving warranty management, customer claim handling, escalation management, and cross-functional collaboration. Requires 5+ years automotive quality experience, BS/BA degree, knowledge of quality methods and problem solving (8D process). Preferred: OEM warranty terms, TS16949, social competence, strategic thinking. U.S. work authorization required.
Responsibilities
- Customer claim (warranty) management
- Customer portal and score card management
- Customer escalation management
- Warranty data and cost management
- Lead customer communication
- Internal collaboration with quality, manufacturing, engineering
- Support problem solving through 8D process
- Onsite customer and dealer support
Requirements
- BS/BA Degree
- 5+ years experience in automotive quality
- Customer communication experience
- Knowledge of Q-methods and problem solving
- Customer-oriented mindset
- Ability to travel occasionally
- Stress resilience
Skills
- Quality Management
- Warranty Management
- Customer Communication
- 8D Problem Solving
- TS16949
- OEM Warranty Terms
- Data Analysis
- Risk Assessment
Benefits
- Premium health coverage
- 401(k) with generous matching
- Financial planning resources
- Paid time off
- Parental leave
- Life and disability protection
Source: smartrecruiters. PazaJobs aggregates publicly available job postings and links to the original posting. Is this your posting and would you like it removed? Write to takedown@pazajobs.profectify.com.