Junior Service Desk Executive

About UsWe are a global technology leader transforming the music and entertainment industry through advanced rights management and data solutions. With 700+ team members across offices in Los Angeles, London, Dublin, Athens, Sofia, Tokyo, and more, we partner with top-tier clients such as Sony Music Publishing, Warner Music Group, BBC, and Universal Music Publishing.Our mission is to help creators, rights holders, and media companies track, manage, and monetize content across platforms like YouTube and TikTok. At Orfium, you’ll join a passionate, international team of developers, designers, scientists, and music lovers, all working together in a flexible, hybrid environment where innovation, openness, and ownership are at the heart of everything we do. We are looking forward to meeting with you!We are seeking a Service Desk Executive to provide exceptional support to our clients,primarily production companies, international broadcasters, and content suppliers. Theideal candidate will be a strong communicator with a keen eye for detail and the abilityto thrive in a fast-paced environment.Responsibilities Assist and support users with system-related queries to resolve them in a timely mannerOffer a seamless client experience by accurately interpreting and resolving queriesBuild and maintain positive relationships between reputed production companies, international broadcasters, and content suppliersSet up and manage client accounts on the company systemsFacilitate communication between broadcasters and production companiesTroubleshoot user-related issues to provide accurate and appropriate solutionsPrepare documents relating to the Service Desk workflowRequirementsDiploma or a partially completed HND or any other equivalent qualificationExcellent communication skills in English (Verbal / Written)Good computer literacy (MS Office / Google Sheets)Strong communication and interpersonal skills to collaborate effectively with team members and clientsAttention to detailAbility to manage multiple assignments and work under tight schedulesFlexible personality and a good team playerAbility to work according to foreign calendarsBenefits 💰 Competitive salary 🏠 Flexible hybrid work options to support your lifestyle 🏥 Health and life insurance coverage 💻 Latest tech and tools to help you work efficiently 🌍 A friendly, inclusive, and international team environmentEEO / AccommodationAt Orfium, we are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates—regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.