[BD] IT Operations & Support Lead

Build the Future of Intelligent WorkflowsWe’re redefining how Bosch works.Our global product team is evolving to be a best-in-class workflow platform that serves as the backbone for 500,000+ users worldwide. Built on advanced low-code/no-code (NCLC) and accelerating with GenAI, this platform is entering its next chapter becoming truly AI-native, smarter, faster, and more intuitive at scale.We are looking for an IT Operations & Support Lead who combines operational excellence, technical leadership, stakeholder management, and service-oriented mindset to ensure stable, scalable, and high-performing product operations globally. You will work closely with Product, Engineering, Operations, and Business teams to drive service reliability, operational efficiency, platform modernization, and continuous improvement.Key Responsibilities:IT Operations & Service ManagementLead day-to-day operations and support activities for global workflow platformsEnsure service reliability, system availability, performance, and SLA complianceMonitor operational KPIs, incidents, risks, and service improvementsDrive operational excellence through process optimization, automation, and standardizationPlatform Modernization & Continuous ImprovementSupport migration and modernization initiatives from legacy systems to next-generation platformsCollaborate with Product and Engineering teams to improve scalability, maintainability, and operational efficiencyContribute to AI-driven operational improvements and workflow automation initiativesPromote continuous improvement mindset across teams and operationsStakeholder & Vendor CoordinationCoordinate with global stakeholders across Product, Engineering, QA, Operations, and Business functionsManage communication, escalations, priorities, and operational alignmentCollaborate with external vendors and technology partners to ensure service quality and delivery excellenceTechnical & Operational GovernanceSupport operational governance, incident management, and change management activitiesEnsure systems follow security, compliance, and operational best practicesContribute to operational reporting, service reviews, and leadership updatesSupport Agile ways of working and cross-functional collaboration  Must-HaveBachelor’s or Master’s degree in Computer Science, Engineering, IT, or related fields8+ years of experience in IT Operations, Service Management, Product Support, or Enterprise Platform environmentsStrong understanding of enterprise applications, cloud technologies, and workflow systemsExperience managing system operations, incidents, SLAs, and operational processesStrong stakeholder management, communication, and coordination skillsProblem-solving mindset with strong ownership and execution capabilityExperience working with global teams and cross-functional environmentsStrong AdvantagesExperience with Low-Code / No-Code or workflow automation platformsExposure to AI/GenAI-enabled operational environmentsExperience with Agile/Scrum methodologiesKnowledge of operational analytics, monitoring, or reporting toolsExperience supporting large-scale enterprise transformation or migration initiatives Why Join Us?Support global enterprise platforms used by hundreds of thousands of users worldwideWork in a fast-evolving AI-driven product and workflow environmentCollaborate with global Product, Engineering, and Operations teamsDrive operational excellence and platform modernization at enterprise scaleOpportunity to grow into senior operational leadership rolesCompetitive compensation and 13th-month bonusPremium healthcare and accident insuranceFlexible and international working environment. The Bosch Group is a leading global supplier of technology and services. Since the beginning of 2013, its operations have been divided into four business sectors: Automotive Technology, Industrial Technology, Consumer Goods, and Energy and Building Technology.The Bosch Group comprises Robert Bosch GmbH and its roughly 360 subsidiaries and regional companies in some 50 countries. If its sales and service partners are included, then Bosch is represented in roughly 150 countries. This worldwide development, manufacturing, and sales network is the foundation for further growth.Bosch Global Software Technologies Company Limited (BGSV) is 100% owned subsidiary of Robert Bosch GmbH - one of the world’s leading global suppliers of technology and services, offering end-to-end Engineering, IT, and Business Solutions. Starting its operation from 2010 at Etown 2 in HCMC, BGSV is the first software development center of Bosch in Southeast Asia. BGSV nowadays have over 4,000 associates, with a global footprint and presence in the US, Europe, and the Asia Pacific region. With our unique ability to offer end-to-end solutions that connect sensors, software, and services, we enable businesses to move from the traditional to digital or improve businesses by introducing a digital element in their products and processes.